Personal data We need to store and process personal data about our clients, such as your name, address, email address and other information. The purpose of such processing is to provide the services you have requested from us, handle inquiries and orders, or provide follow-up service after orders as well as to fulfil our legal duties as a company.

We have obtained your data through your interactions with us—for example, via web forms, email correspondence, telephone calls, electronic messages or orders. We comply with applicable privacy legislation at all times when processing personal data. The legal basis for processing your personal data is the consent you provided when interacting with us (by accepting our privacy policy and terms and conditions). Your data will be stored for as long as it remains relevant to the specific matter and until we have fulfilled our obligations. Data regarding product purchases is stored for as long as it is relevant for us, in order to fulfill our legal duties.

The personal data we process about you is shared with partners, but only when necessary. We may also share your personal data with a third party if we are legally required to do so.

The data controller is Tears of Joy Limited. You have the right to contact us to obtain information about the data we hold on you, to request rectification, or a restriction on processing, or to object to processing or request the deletion of your data. The easiest way to do this is by contacting us through the email address contact@tearsofjoy.global Note: This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

Cookies

When interacting with our website, a temporary cookie may be placed to determine if your browser accepts cookies. This cookie contains no personal data. To find information about how to delete cookies, please refer to instructions for deleting cookies for your respective browser.

Caching

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details. 

This policy was last updated 2026-07-19.